TERMS AND CONDITIONS

Welcome to www.gut2go.com, the official website of POLESTAR ALPHA PRIVATE LIMITED (CIN: U47219MH2025PTC446583) ("Company," "we," "us," or "our"). These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "Customer," or "you") and the Company governing your access to and use of the Website and purchase of products listed thereon.

Our Website is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By accessing, browsing, or purchasing from this website, you unconditionally accept and agree to be bound by these terms. If you do not agree, please do not use this website. This website is operated from India. All transactions are governed by Indian laws. By placing an order, you confirm you are at least 18 years of age and legally competent to contract under the applicable Indian laws. The Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

"Website" means www.gut2go.com and all its subdomains and mobile applications (as may be applicable).

"Products" means all nutritional supplements, health foods, and related products listed on the Website.

"Order" means a request by the User to purchase one or more Products.

"Services" means all features, tools, and functionalities offered through the Website.

"Intellectual Property" means all trademarks, logos, content, images, trade secrets, patents, and proprietary material owned by or licensed to the Company.

"Personal Data" means any information that identifies or can identify a natural person, as defined under the applicable laws in India.

Use of this Website is available only to persons who can form legally binding contracts under the applicable Indian laws. Persons who are 'incompetent to contract' including minors under 18 years of age, persons of unsound mind, or persons disqualified by law are not eligible to transact on the Website. The Company reserves the right to terminate access and cancel orders placed by ineligible persons.

We are deeply committed to transparency — especially when it comes to your health. Our products are carefully formulated, and designed to support your wellness goals as part of a balanced lifestyle. We want you to have all the information you need to make confident, informed decisions. The disclaimers on this page are not meant to overwhelm you — they're meant to empower you. Please read them alongside the guidance of your healthcare professional, so that your supplement journey is safe, effective, and truly right for you.

Product Disclaimers

• Product images are for representational purposes only. Actual product packaging may vary.
• Nutritional values are approximate and may vary by batch within permissible limits.
• Products sold on this Website are food supplements and are NOT drugs, medicines, or medical devices.
• No product on this Website is intended to diagnose, treat, cure, mitigate, or prevent any disease or medical condition.
• Statements made about products have not been evaluated by any medical authority.
• You should consult a qualified medical professional before using any supplement, particularly if you are pregnant, breastfeeding, a minor, diabetic, hypertensive, have a chronic medical condition, or are taking prescription medication.
• Statements about products have not been evaluated by the Food Safety and Standards Authority of India (FSSAI) or any other regulatory authority for therapeutic efficacy.
• Do not consume the products if you are allergic to any ingredients of the products. The Company is not responsible for adverse reactions, allergic responses, drug-supplement interactions, or any health consequences arising from use of our products.
• Results from use of our products are not guaranteed and may vary significantly between individuals depending on age, gender, diet, lifestyle, and health status.
• Customer testimonials, reviews, and 'before-after' representations reflect individual experiences and are not a guarantee of results.
• The Company makes no warranty that any product is suitable for any particular purpose of the User.

Website Information Disclaimers

• Blog articles, wellness guides, recipes, and educational content published on the Website are for informational purposes only and do not constitute professional medical, nutritional, or dietary advice. Such content should not be used as a substitute for consultation with a qualified healthcare professional.
• The Website may display or link to third-party content including studies, news articles, or expert opinions. The Company does not endorse, verify, or warrant the accuracy of third-party content and shall not be liable for any reliance placed thereon.

To place orders, you may be required to register an account. You agree to: (i) provide accurate, complete, and current information; (ii) maintain the confidentiality of your credentials; (iii) immediately notify us of any unauthorised use of your account; and (iv) ensure you exit your account after each session. The Company is not liable for any loss arising from your failure to comply with this clause. We reserve the right to suspend or terminate accounts at our sole discretion.

All prices are in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST) unless stated otherwise. Prices may change without notice; however, the price applicable at the time of order confirmation shall apply to that order. The Company reserves the right to correct pricing errors, including after order confirmation.

• Payment is accepted via UPI, Net Banking, Credit/Debit Cards, Wallets, and EMI as may be made available from time to time.
• Payment processing is handled by third-party PCI-DSS compliant payment gateways. The Company does not store card data.
• In the event of a payment failure, the amount, if debited, will be refunded to the original payment source within 10-15 business days subject to the payment gateway's processes.

Your order constitutes an offer. A contract is formed only upon the Company's dispatch of a shipment confirmation. The Company reserves the right to refuse or cancel any order at its sole discretion, including but not limited to reasons of suspected fraud, product unavailability, pricing errors, force majeure or regulatory restrictions. In such cases, any payment received will be fully refunded. Below policies available on the website shall be applicable at all times: (1) Shipping Policy, (2) Returns, Refunds & Cancellation Policy , and (3) Privacy Policy

All content on this Website including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software is the property of POLESTAR ALPHA PRIVATE LIMITED (CIN: U47219MH2025PTC446583) or its licensors and is protected under the applicable Indian laws. Unauthorised reproduction, distribution, modification, or use of any content is strictly prohibited and may attract civil and criminal liability.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE WEBSITE OR PRODUCTS.

The Company's total aggregate liability to any User for all claims arising out of or relating to these Terms or use of the Website and Products shall not exceed the amount paid by the User for the specific product giving rise to the claim in the three (3) months preceding the claim.

You agree to defend, indemnify, and hold harmless the Company, its affiliates, directors, officers, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to (i) your violation of these Terms; (ii) your use or misuse of the Website or Products; (iii) your violation of any applicable law; or (iv) any User Content you submit.

These Terms are governed by and construed in accordance with the laws of India. Any dispute, controversy, or claim arising out of or relating to these Terms shall first be subject to good-faith negotiations. If unresolved within 30 days, it shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator mutually appointed. The seat and venue of arbitration shall be Mumbai. Language of arbitration shall be English. The courts at Mumbai shall have exclusive jurisdiction for interim reliefs and enforcement of the arbitral award.

Nothing in this clause shall prevent the Company from seeking urgent or interim injunctive relief from a court of competent jurisdiction.

The Company reserves the right to update, change or replace any part of these Terms of Service at any time, without prior notice. Any new features or products or tools which are added to the Website shall also be subject to the Terms of Service. Updated Terms will be posted on the Website with a revised Effective Date. You can review the most current version of the Terms of Service at any time on this page. Continued use of the Website after such changes constitutes acceptance. Users are advised to review these Terms periodically.

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect. The Company's failure to enforce any right or provision shall not constitute a waiver of that right.

Email: ideas@polestaralpha.com

POLESTAR ALPHA PRIVATE LIMITED
5A-1, Anupam, S. H. Paralkar Marg, Shivaji Park, Dadar (West), Mumbai, Maharashtra 400 028